Is your question about the blue card or the Working with Children Check?
If so, have you looked at our FAQs page?
If you can’t find the answer there, please contact us on the details below.

How long does it take before I should check the progress of my application?
As a guide, you should allow a minimum of 6 to 8 weeks for the processing of your blue card application to ensure sufficient time to obtain the information necessary to conduct the Working with Children Check.

If you have been requested to provide additional information subsequent to lodging your application or have a criminal history your application may take longer to process.

If you are concerned that you have not heard from the Commission after 6 to 8 weeks and you have not been requested to provide further information or have a criminal history, you are welcome to contact us on 1800 113 611 or 3247 5145.

Contact Details
The Commission is located at:
Level 14, T&G Building
141 Queen Street
Brisbane, Queensland 4000

Mail us at:
PO Box 12671
Brisbane George Street, Queensland 4003

Telephone us on:
07 3247 5145 or 1800 113 611(Freecall)
International: +61 7 3247 5145

For your convenience the Blue Card Contact Centre operates from 8 to 5 Monday to Friday, excluding public holidays.

However to maintain our service commitment to you, we conduct staff training and development:

• On the second Friday of each month between 8am and 9am; and
• On the last Friday of each month from 8am to 10am.

During this time, you are welcome to leave us a message and we’ll return your call. Alternatively you are welcome to email your enquiry.

Fax us on:
07 3247 5200

Email us at:

Send an email to Employment Screening

Last Updated: September 12, 2007